Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ starts at 50 pieces per item for most catalogue instruments. OEM and private label MOQs depend on the pattern, marking and packaging requirements, and are confirmed after reviewing your specification or sample.

Question 2

Are your instruments ISO and CE certified?

Accepted Answer

SIAL Surgical operates an ISO 9001:2015 certified quality management system. Our export range is produced to meet CE marking requirements for the European market, and FDA-compliant documentation is available on request for US buyers.

Question 3

Which stainless steel grades do you use?

Accepted Answer

We use martensitic surgical stainless steels such as AISI 410, 420 and 440A, selected by instrument function. Cutting instruments need a higher hardness for edge retention, while forceps and retractors need toughness and spring. Material certificates can be shared with bulk orders.

Question 4

Do you offer OEM and private label manufacturing?

Accepted Answer

Yes. We manufacture to your drawings or samples, laser-mark your logo and catalogue codes, and supply custom pouches, boxes and cartons for distributors and brands worldwide.

Question 5

What are your typical lead times?

Accepted Answer

Standard catalogue items are dispatched within 7 to 14 business days. OEM and private label orders typically require 3 to 5 weeks depending on specification and quantity.

Question 6

Can I request samples before a bulk order?

Accepted Answer

Yes. We recommend sampling before bulk production. Sample costs apply and are usually credited against your first production order.

Question 7

Which countries do you export to?

Accepted Answer

We export to more than 60 countries including the USA, UK, Germany, France, UAE, Saudi Arabia, Australia, Canada and South Africa, as well as markets across Asia-Pacific, Latin America and Africa.